The Impact of User Experience on Government Agencies and Citizens

Free 1-Hour Online Training

The Impact of User Experience on Government Agencies and Citizens

Thursday, August 29 | 2 P.M. ET / 11 A.M. PT

U.S. government citizens and employees are significantly impacted by user experience. Agency employees struggle with outdated technology and work environments that can’t respond quickly to changing mission needs. Line of Business and IT struggle to clearly identify productivity constraints and validate technology investments. Citizens are challenged by the inability to successfully interact with important government services via digital channels due to less than optimal application performance, digital service project delays and budget constraints.

Join us online Thursday, August 29 from 2-3 p.m. ET/11 a.m.-noon PT to learn how visibility into end user experience and the performance of all applications – on-premise, SaaS, IaaS, web or mobile – can significantly improve your agency’s ability to deliver mission outcomes.

Specifically, you’ll learn how to:

  • Quantify the impact of user experience on productivity, budgets and service delivery.
  • Leverage end-to-end visibility to help you understand the impact of issues on your users.
  • Monitor shared services and SaaS applications you don’t host but are accountable for.
  • Understand complex application dependencies, even in containerized cloud and microservices environments.

You'll hear from:

Allen Hill, Office of Telecommunications Director, U.S. General Services Administration

Sean Applegate, Chief Technology Officer, SwishData

Emily Jarvis, GovLoop Moderator