Improving the user experience is seen as a priority for government agencies, as they want to remove service obstacles that are perplexing or frustrating for constituents.
Although organizations overall have reported significant progress in the digital transformation process, there are still a number of roadblocks. Among them is resistance to change from end users.
In this playbook, we’ll define the key concepts involved, detail the steps agencies can take to combine a digital transformation with improved customer experience and discuss the importance of having a zero-trust security strategy at the foundation.
