“The customer is always right” is a common phrase in the private sector, but the sentiment applies to the government, too. The success of agency missions depends on effective customer experience (CX).
While agencies face unique challenges, there are opportunities to improve CX and align more closely with best practices seen in the private sector.
Join us online Wednesday, March 26 at 2 p.m. ET/11 a.m. PT to hear government and industry experts share their lessons learned and best practices for improving CX at your organization.
Specifically, you’ll learn:
- Strategies for prioritizing CX priorities at your organization.
- Where the biggest pain points exist when implementing CX best practices.
- Use cases from agencies who have transformed their CX strategy.
Ryan R. Eddy
Director, Homeland Security Programs,
Pacific Northwest National Laboratory
Pacific Northwest National Laboratory
Kevin Johnstun
Management and Program Analyst,
Office of Educational Technology,
Dept. of Education
Office of Educational Technology,
Dept. of Education
Chris Dilley
CTO
State & Local Government
ServiceNow
State & Local Government
ServiceNow
Register Now:
- Closed captioning will be available.
- All registrants will receive the recording Thursday, March 27.