Empowered Employees,
Exceptional Service:
The EX-CX Connection

Employee experience (EX) and customer experience (CX) are deeply interconnected. When employees are supported, engaged, and empowered, they are better equipped to deliver high-quality services to constituents. Yet in the face of heavy workloads and competing priorities, this relationship is often overlooked.

Specifically, you’ll learn:

• The role of EX in shaping effective CX strategies.
• How to build a workplace culture that supports service excellence.
• Actionable approaches to align employee engagement with constituent impact.

Watch on demand to learn from EX and CX experts as they examine how improving internal experiences directly enhances public service delivery.