Long gone are the days where government agencies should rely on brick-and-mortar locations to respond to the needs of the constituents.

Social messaging - using applications like Facebook or Twitter to interact with an organization - is replacing the phone as the preferred communication channel. During the pandemic, we saw those previously thought to be digitally excluded adopt social messaging as a way to stay in touch with their loved ones. For them, social messaging may be the only form of digital channel they will ever use.

This begs the question: should social messaging become the standard for citizen engagement?

Watch on demand to learn how the government can better leverage social messaging to provide enhanced citizen experiences.

David Moody
VP and General Manager, Citizen Enagement

Emily Jarvis
Sr. Online Events Editor & Moderator

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Register Now:

  • Registrants will receive a link to the webinar recording Thursday, Oct. 21.
  • Closed captioning will be available during the live training.