Paper forms don’t just cost people time and money: They may cause people to miss out on vital benefits or key insights.
By digitizing manual, paper-based processes, agencies can not only ease the administrative burden on staff and their community; they can also ensure that data resulting from those forms is easier to find to better meet constituents’ needs.
This report highlights four key factors for digital success:
- Connecting physical and digital content.
- Simplifying data access through system integration.
- Tapping the power of digital forms.
- Leveraging artificial intelligence (AI) to streamline access to data and insights.
