How to Improve Government Service Delivery

Across the federal government agencies are investing in IT modernization in order to reduce service outages and improve the citizen experience. But doing so can be difficult. So how do agencies get started? And how can they ensure people can access the services they need when they need them?

Watch this on-demand training to learn how automated operational intelligence tools can help federal agencies make major inroads in meeting service delivery and citizen experience goals.

Specifically, you’ll learn:

  • The impact of service outages on internal agency operations and citizens.
  • How automation is changing the way government delivers and manages services.
  • How successful agencies are using operational intelligence tools to remediate problems before services are interrupted.

You'll hear from:

Keith Bluestein
ACIO for Enterprise Services & Integration, NASA

Christian Malone
Advisory Solution Architect, IT Operations Management Practice, ServiceNow Federal