To serve constituents effectively, government agencies need their trust, and that's not always easy when it comes to digital services. If your agency’s website is hard to use, constituents may question your service reliability. Human-centered design (HCD) ensures that end-users are top of mind, which can go a long way toward helping agencies regain the trust of their constituents. Check out this video to get six principles of HCD to keep in mind when building websites and applications.
