According to a recent survey, 1.2 billion constituents were unable to complete necessary tasks using government websites.
Constituents want to navigate interactive response systems quickly, reach a live agent when necessary and avoid repeat calls.
How can your agency meet these expectations with tight budgets and possibly outdated technology? This report explains how a modern, cloud-based contact center can tailor support to the individual and provide a 360-degree view of each constituent to personalize interactions.
