NEW INFOGRAPHIC | 3-MINUTE READ TIME
3 Pillars of a Modern, Digital Government
-The results of a recent public survey on the prioritization of customer experience (CX) in government.
-The main obstacles for delivering excellent CX.
-How to digitize new and existing forms and improve non-digital processes.
Improving the way citizens interact with the federal government is no longer an option — it's a necessity. The stakes of perpetuating the status quo of cumbersome and outdated processes are too high when you consider the critical services agencies provide.
To accelerate the government's transition from legacy and manual processes to modern and digital ones, Congress passed the 21st Century Integrated Digital Experience Act (IDEA) in December 2018.
Check out this new infographic to explore the results of a recent survey about federal employees' prioritization of CX and The 21st Century IDEA. You’ll also explore the three key pillars of a modern government.