All Roads Lead to Empowered Citizens: The Power of Innovative Tech

Across all levels of government, modernization is the name of the game. And in order to take advantage of that transformation, agencies need to think outside the box, they will need to invest in innovative technologies.

Join us and your federal, state and local government colleagues online Wednesday, June 24 from 9:30 a.m. - 5:00 p.m. ET/6:30 a.m. - 2:00 p.m. PT for a full day of virtual learning. You'll explore new and innovative technologies and how they're helping agencies meet the White House’s modernization efforts. Plus, you'll learn solutions to build responsive and stronger connections between citizens, employees, and government services.

You'll hear from top government and industry thought leaders, access hundreds of free resources, network, and knowledge-share with your peers. There is absolutely no cost to register or attend, and zero travel required.

Virtual Summit Schedule

Review the schedule below for details on each of the sessions as we explore innovative technologies on the Salesforce AppExchange and how they're helping agencies meet the White House's modernization efforts.

9:30 a.m. ET/6:30 a.m. PT
Virtual Environment is Open!

The virtual environment is open! Network with your peers in the Networking Hub and download resources on collaboration, citizen engagement, cybersecurity and more in the Learning Center. These free resources will help you solve some of your agency’s biggest challenges.

10:00-10:20 a.m. ET/7:00-7:20 a.m. PT
Opening Keynote: Understanding Government’s Transformation Challenges

Speaker: Barbara Cooper-Jones, Senior Vice President of the Office of Enterprise Data & Technology Solutions, Ginnie Mae, HUD  

In this opening keynote, you will hear from a government IT leader about their three top challenges with utilizing government's innovative technologies.

10:30-10:50 a.m. ET/7:30-7:50 a.m. PT
Keynote: How Salesforce Is Helping to Solve Gov's Tech Challenges


  • Paul Pick-Aluas, Senior Director, Strategy, Salesforce Global Public Sector  

In this keynote presentation, you will hear from Salesforce about the top three challenges they see with their government customers and how the Salesforce AppExchange is helping to find innovative solutions to these barriers.

10:50-11:00 a.m. ET/7:50-8:00 a.m. PT

Networking Chat and Learning Center Challenge

Download as many resources as you can to compete in our Learning Center Challenge! You'll also have the opportunity to virtually connect and network with your public sector peers.

11:00-11:50 a.m ET/8:00-8:50 a.m. PT

Session 1: Top 5 Ways Governments Can Digitize Processes

  • Craig Orgeron, Chief Information Officer, Mississippi
  • Dustin Swayne, Principal at SATRDÉ and Formstack Consulting Partner
  • Gabe Caldwell, Director of Technology Partnerships, Formstack

Manual, paper-based processes are time-consuming and resource-intensive. But what if agencies could take those manual processes and digitize them?  In this panel discussion, you will hear from government and industry leaders about the top five ways to digitize government workflows including, hiring, citizen engagement, permit management, grant processing, and public assistance.

12:00-12:50 p.m. ET/9:00-9:50 a.m. PT
Session 2: Trust in Your Salesforce Data Recovery Plan

Speaker: Rich Rose, Director of Solution Engineering, OwnBackUp

Salesforce has always recommended a partner backup and recovery solution that can be found on the AppExchange. Yet, according to the OwnBackup 2020 State of Salesforce Data Protection survey, 88% of companies still have no comprehensive backup and recovery strategy. Reviewing and testing your backup and recovery strategy is even more critical now that Salesforce will be retiring their last-resort data recovery service, effective July 31, 2020.

In this session, you will learn from experts about the data protection survey results, Salesforce's native backup options, and the five things you should optimize for when it comes to a comprehensive backup and recovery strategy.

1:00-1:30 p.m. ET/10:00-10:30 a.m. PT
Afternoon Keynote: A Case Study Example of IT Modernization

Speaker: David Johnston, Social Media Manager, Office of Public Affairs, Transportation Security Administration

In this keynote, you will learn how one small agency was able to fully embrace digital transformation and provide a better experience for both their employees and the citizens they serve.

1:40-2:30 p.m. ET/10:40-11:30 a.m. PT
Session 3: How Gov Can Transform Digital Experiences


  • Frank Konieczny, Air Force Chief Technology Officer, Office of Deputy Chief Information Officer, Office of the Secretary of the Air Force
  • Wendy Blatt, Regional Vice President, DocuSign, State and Local Team

The way governments work has radically shifted in the past few months to more remote employees. The shift has been hard, but one way to ease the transition is with digital processes like eSignatures, online forms and digital agreements that lead to increased speed and efficiency. In this session, you will hear how government and industry leaders are digitizing government paperwork while still managing security and compliance risks. 

2:40-3:30 p.m. ET/11:40-12:30 p.m. PT
Session 4: How Governments Can Leverage Inbox Data to Make Better Decisions 

  • Wes Everett, 311 Manager at Town of Cary, North Carolina 
  • Gal SteinbergVP Partnerships & Strategic Alliances, RevenueGrid 
  • Vijay Badal, Director Application Services, Douglas Omaha Technology Commission 

Agencies have an often overlooked robust data source right at their fingertips: their inboxes. However, taking contacts, information and calendar invites and putting them into a format that is manageable and useful is no easy feat. In this interactive panel, you’ll learn from industry how to save time and resources by making the information stored in agency inboxes accessible and useful.

3:40-4:30 p.m. ET/12:40-1:30 p.m. PT
Session 5: How Agencies Can Digitally Transform with DevOps

  • Barry Condrey, Chief Information Officer, Information Systems Technology, Chesterfield County, Virginia
  • Andrew Leigh, Senior Vice President, Marketing and Alliances, Copado
  • Bill Steele, Senior Program Architect, Salesforce  

COVID-19 changed the way governments operate, and now more than ever before agencies need to increase projects’ delivery speed while still meeting governance, visibility and compliance mandates. DevOps is the key. In this engaging session, you will learn how governments and industry leaders were able to create a data-driven DevOps strategy that maximizes efficiency.

Why Should You Attend?

  • Learn virtually and network with your peers.
  • Interact with the Carahsoft team to discuss industry trends, recent government updates, or to schedule a meeting.
  • Connect with the Salesforce AppExchange partners and attend their sessions live.
  • Grow your network by connecting virtually with your government peers.
  • Get access to more than 30 downloadable resources all about innovation and problem-solving in government.
  • Chat with GovLoop and learn how our free resources can open up a new world of learning.