Looking ahead, it appears many of the groundbreaking strategies agencies have adopted will be permanent parts of government. Predicting what comes next is hard, but one thing is certain – these innovations can prepare your agency for whatever is on the horizon.
The areas we highlight in this guide include:
- Hybrid Workforce: Making Sense of the New Reality
- Customer Experience: Taking a Human-Centered Approach
- Diversity, Equity, Inclusion and Accessibility: Driving Progress Beyond Policies
- Cybersecurity: Reimagine Employee Training
- Digital Services: The Decision-Making Behind Innovation
