CX Community of Practice: Virtual Networking

Join us for virtual networking!

When you consider your organization’s public surveys, please check all that apply:

They're very effective and we see high completion rates.

We could work on engagement tactics for them.

They generally don’t get as many responses as we'd like.

Public surveys are a critical CX tool for gauging your services’ effectiveness and measuring constituent engagement. But if your surveys aren’t currently hitting the mark or providing the right insight, you’re missing out on important feedback from those you serve. In this on demand training, you'll learn:

  • Which tools are available for building public surveys.
  • How to craft clear and concise questions.
  • How to distribute the surveys and encourage participation.

Watch on demand o hear from a government CX expert about how to ramp up the effectiveness of your public surveys.

You'll hear from: