At all levels, government agencies are starting to think more about the employee experience (EX) and applying the principles and tools of customer experience to address workforce concerns.The reasoning is simple: Employees who are satisfied at work can provide better services, be more productive and capable of growing on the job.
Our goal with this guide is to help managers, supervisors and employees understand the key factors that influence an employee’s experience so they can help build an environment and culture that supports employee growth and success.
This free guide includes:
- Best practices for improving your EX.
- Definitions of key terms and concepts.
- Government case studies illustrating successful EX efforts.
- Interviews with employee experience experts.