How to Improve Government Service Delivery

Citizens and public servants both rely on government services to execute daily tasks and meet long-term goals. That's why it's critical that agencies provide reliable, around-the-clock service delivery. Fortunately, there are five steps that agencies can take to ensure they improve performance and availability - even going so far as to eliminate service outages.

In three lessons, this free, 10-minute online course explains common causes for poor service performance and uptime and explains what capabilities agencies need to remediate those issues. Then, we offer a five-step approach to ensure service delivery is maintained and outages are avoided.