CX Community of Practice: Virtual Networking

Join us for virtual networking!

A key element of CX is improving your customer’s experience. So, it seems obvious that you would need to incorporate human-centered design (HCD) into the process. But surprisingly that step is often overlooked.

Join us online Monday, March 11 at 4 p.m. ET/1 p.m. PT to hear from government leaders and your peers about how they have added HCD to their CX practice.

Specifically, you’ll learn:

  • What human-centered design is and how it can be applied to CX.
  • Use cases of successful human-centered design CX projects.
  • Where human-centered design can encounter barriers.

You'll hear from:

Jonathan Rubin,

User Research Team Lead,
Consumer Financial Protection Bureau