Constituents have gotten used to the level of digital services provided by the public sector and are looking for a similar experience when interacting with the government.
The solutions and strategies that improve customer service also have the potential to improve the employee experience and the efficiency of government operations.
Download this case study for a real-life example of how Missouri’s Department of Services, which manages the state’s public assistance programs, utilized text messaging, live chat and virtual scheduling applications to better meet the needs of their constituents.
