Innovation makes government agencies more effective, prepared and useful and touches all aspects of agency operations — from IT to employee morale to digital services and more.
Being innovative is not easy, of course, but local and federal agencies are creating the space and resources to launch innovations that will, in the future, become standard operations.
In this guide, we share case studies and best practices regarding some of government’s most pressing issues, including:
- Customer experience
- Data use
- Professional development