Artificial intelligence (AI) has the potential to transform the government’s human resources (HR) processes. The technology can help drive new efficiencies in benefits management, career development and a host of other areas that today require manual effort by managers and HR teams alike.
Modernization efforts meant to drive efficiency haven’t always helped HR streamline its processes. With AI, however, it’s possible to create true self-service functionality in HR, getting people the answers they need and easing the administrative burden all around.
Here we’ll explore how agencies can move in this direction, supported by IBM’s long history of success in delivering AI-driven outcomes.
