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The term “digital transformation” is often thrown around government as the next big way agencies will innovate to better engage and serve citizens, and agencies are expected to implement a variety of digital transformation projects.
And for agencies embarking on a digital transformation journey, it’s important to remember that it’s a marathon, not a sprint. Agencies need to consider the long-term lifecycle costs of new technology as well as potential savings or cost avoidance of moving away from current infrastructure.
Check out this new playbook to explore five key trends in digital transformation: IT modernization, mobility, data analytics, the Internet of Things (IoT) and digital citizen services.