Gov Makes CX a Priority

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For years you've heard about the value of good customer experience (CX). You’ve heard how by engaging with citizens digitally and in real-time, federal, state, and local governments not only improved services, but gleaned actionable insights from citizens to improve processes. However, for many agencies and leaders, improving the customer experience remains a low priority.

In fact, in a recent GovLoop survey, only 56% of respondents said CX was a priority across all departments in their agency. The good news is that mindset is changing as technology advances and citizens’ demands increase. Agencies are now able to show real return on investment on customer experience initiatives to their agency.

Join us on Thursday, October 12th, at 2pm ET to hear from government and industry experts about the importance of improving CX in government and how to make the business case for customer experience investments at your agency.


Robert Genesoni

Chief, Customer Engagement Center, Customer Service and Public Engagement, DHS, USCIS

Jodi Thompson

Senior Principal Business Consultant, Genesys

Francesca El-Attrash

Staff Writer & Moderator, GovLoop