Citizens are becoming more and more digitally savvy, which means that they’re skipping the traditional ways to access government services. They’re opting for mobile websites and social media channels instead of visiting an office or making a phone call.
Forward-thinking gov organizations are proactively responding to this shift by figuring out ways to accommodate citizens’ digital preferences.
Check out this new report to learn how Amtrak is reinventing itself into a modern digital services organization by mapping the end-to-end customer journey and improving the overall citizen experience.
