Delivering Better Experiences for Constituents and Employees

New Playbook | 15-Minute Read Time

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The Executive Order on Transforming Federal Customer Experience calls on agencies to improve efficiency and empower the federal workforce to solve service problems.

In this report, we’ll look at how government can create more effective constituent interactions by turning to human-centered design, which puts the end user’s needs front and center.

You’ll learn:

  • How to deliver seamless constituent experiences.
  • Ways to embrace service innovation and experimentation in your agency.
  • The potential of human-centered design, as illustrated by three different use cases.
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