Download the new pocket guide to learn:
- Today's landscape of digital government and CX.
- How to create a personalized, digital experience.
- How the state of Hawaii and city of San Francisco benefited from embracing digital services.
At the highest levels of government, there are concerted efforts to drastically improve the way agencies serve the public. For example, the 21st Century Integrated Digital Experience Act (IDEA), the President’s Management Agenda and the Office of Management and Budget’s (OMB) Circular A-11 guidance all put a strong emphasis on improving how agencies manage customer experience (CX) and the usability and reliability of government’s most critical digital services.
This pocket guide will give you an overview of digital and CX modernization in the public sector, provide insights on why CX matters and give specific tips for how your agency can improve citizen services. You’ll also gain insights about government case studies and how-tos that will help you excel on the road to modernization.