Customer Experience Beyond Memos: A How-To Guide

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The recent release of the President’s Management Agenda, coupled with the president’s racial equity executive order and anticipated customer experience EO have put the spotlight on customer experience in a fresh, urgent and elevated way.

Core to the administration is how agencies foster equitable experiences both within their workforces and for the public.

This guide will serve as a journey map that lays out:
  • What is fueling a renewed focus on CX in government.
  • What is new under the current administration.
  • How agencies are laying the groundwork for a new era of CX in the public sector.
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