The recent release of the President’s Management Agenda, coupled with the president’s racial equity executive order and anticipated customer experience EO have put the spotlight on customer experience in a fresh, urgent and elevated way. Core to the administration is how agencies foster equitable experiences both within their workforces and for the public.
This guide will serve as a journey map that lays out:
- What is fueling a renewed focus on CX in government.
- What is new under the current administration.
- How agencies are laying the groundwork for a new era of CX in the public sector.
