At the heart of collaboration is the ability to have effective critical conversations. Whether sharing difficult feedback with a direct report or navigating conflict with a peer colleague, communication skills that foster connection despite challenges are crucial for success in the workplace.

Specifically, you’ll learn:

  • Approaches for building rapport before critical conversations arise.
  • How to prepare before a critical conversation.
  • Techniques for communicating authentically and clearly.
  • Why adopting a “focus on the future” can support conflict resolution.

Watch on demand to hear from a government expert about the do's and don’ts of critical conversations

Jennifer Oribello
Senior Learning and Organization Development Specialist II,
Federal Reserve Board

Register Now:

  • Closed captioning will be available
  • All registrants will receive the presentation recording Aug. 24.