Managing the COVID-19 Government Response


The way government agencies work has dramatically shifted in the last few months as the coronavirus has swept the globe. Some agencies have shuttered their offices, while agencies like the IRS, the Social Security Administration and, in many states, the Department of Motor Vehicles have all closed their doors to the public.

Meanwhile, telework and digital services have taken center stage. How have government and industry worked together to manage this historic shift? And what has been the impact of COVID-19 on government work?

Join us and your federal, state and local government colleagues on Wednesday, April 29 from 9:30 a.m. – 5:00 p.m. ET/6:30 a.m.-2:00 p.m. PT to learn how government agencies and their industry partners are managing their COVID-19 responses and using technology to fulfill critical mission needs.

Virtual Summit Schedule

Please check back for more session and speaker updates as they are made available.

9:30 a.m. ET/6:30 a.m. PT

The virtual environment is open! Network with your peers in the Learning Center and download resources on collaboration, citizen engagement, telework, leadership, management, cybersecurity and more in the Learning Center. These free resources will provide best practices and case studies to manage during these uncertain times.

10:00-10:40 a.m. ET/7:00-7:40 a.m. PT
Opening Keynote Panel: The Realities of Work During a Pandemic

Speakers: - Kathleen Glow-Morgan, National Transformational Coach Captain, Veterans Affairs Department
- Angela Sheppard, Diversion Program Director, State Attorney's Office, 4th Circuit, Florida
- Angie Smith, HR Expert

In this keynote, you will hear from government leaders about the impact of the coronavirus on the way agencies are fulfilling their missions.

10:40-11:00 a.m. ET/7:40-8:00 a.m. PT
Networking Chat and Learning Center Challenge

Download as many resources as you can to compete in our Learning Center Challenge. GovLoop will donate $5 in your name to the top 100 people who have downloaded the most resources. All donations will go to the CDC Foundation helping to combat COVID-19.

11:00-11:40 a.m. ET/8:00-8:40 a.m. PT
Session 1: Automation and the Remote Worker - A Perfect Fit?

Speakers: - Eric Teasdale, Leader, Federal Operations, Automation Anywhere  

Agencies at all levels of government are searching for ways to free up employees to do higher-value work and contribute more to the mission, rather than completing tiresome paperwork and rote, repetitive processes. This is especially imperative right now, as government agencies are shifting their focus to remote workers to deal with the COVID-19 response and need to maximize the workforce’s impact. One way to free up employees is to invest in robotic process automation (RPA).

In this interactive discussion, our experts will share how automation and the remote worker could be the perfect match.

11:50-12:30 p.m ET/8:50-9:30 a.m. PT
Session 2: How to Accelerate Productivity in a Crisis with Digital Workflows

Speakers: - Jonathan Alboum, Principal Digital Strategist for the Federal Government, ServiceNow

Government agencies are under extreme pressure to still deliver services to citizens even during the COVID-19 pandemic. Traditionally, many of those services rely on manual, paper-based and in-person processes. The COVID-19 pandemic has strained those systems. One way to accelerate the government response is to optimize digital workflows that simplify complexities so agencies can focus on delivering their mission rather than administrative tasks.

In this interactive discussion, our experts will share how agencies can put technology to work during the COVID-19 pandemic with workflow apps and resources to accelerate their crisis response.

12:40-1:20 p.m. ET/9:40-10:20 a.m. PT
Session 3: Maintaining Secure Business Continuity for Government Workforce

Speakers: Brandon Shopp, Vice President, Product Strategy, SolarWinds

It’s not easy being responsible for the safety and security of government systems on a regular basis, let alone during a global pandemic when remote work is at an all-time high. COVID-19 concerns are changing how governments run their IT operations, dramatically expanding the demand for telework and application access to collaboration systems. This demand is creating significant challenges and has increased the need for IT pros to keep applications, services, and infrastructures up and running and safe.

In this interactive discussion, our experts will share how agencies can use performance and log monitoring solutions and support desk tools to provide more visibility into an agency’s applications to keep remote works safe and effective.

1:30-2:10 p.m. ET /10:30-11:10 a.m. PT
Session 4: Secure Your Remote Workforce During a Pandemic

Speakers: Marcus Moffett, Senior Director of System Engineering and Architectures & CTO, US Public Sector, Cisco Systems, Inc.

Governments have undergone a massive and sudden transformation due to the pandemic. However, agencies still need to deliver critical citizen services even in the midst of this crisis, they need to create a new normal. In order to be successful, agencies need to take advantage of secure technology that allows them to work remotely.

In this interactive discussion, our experts will share how government employees can most effectively work from home in these challenging times by taking advantage of a trusted platform and infrastructure that enables them to securely maintain business continuity.

2:20-3:00 p.m. ET/11:20-12:00 p.m. PT
Session 5: How the Cloud Enables Remote Work, Data Visualization and Emergency Citizen Services

Speakers: Sandy Carter, VP, WWPS Partners and Programs, AWS

To deliver mission critical services to citizens, governments are looking at new ways to support employees’ work and productivity, as well to maximize their ability to assess and respond quickly to changing environments, in real-time. Agencies are turning to cloud applications and looking at ways that technology solutions can support and address essential services that impact citizens health, well-being and safety.

In this interactive discussion, our experts will share the power of cloud solutions to carry out critical missions for government agencies and healthcare organizations.

3:10-3:50 p.m. ET/12:10-12:50 p.m. PT
Session 6: How Gov Can Combat Misinformation in a Crisis

Speakers: John Duckwitz, Director of Customer Success, Granicus

The rapid growth of confirmed COVID-19 cases in the U.S. is causing great uncertainty and fear. As the coronavirus spreads, so too has false and malicious content — putting many governments in an uphill battle to connect people with the truth they need. How can agencies combat misinformation in a crisis?

In this interactive discussion, our experts will share how government's can use a robust communications platform to combat misinformation and provide up-to-date facts and data their customers need.

4:00-4:40 p.m. ET/1:00-1:40 p.m. PT
Session 7: The Need for a Single Source of Data Truth

Speakers: Nicholas Speece, Chief Federal Technology Officer, Snowflake.

As agencies continue to grapple with make-or-break decisions to protect lives and livelihoods in the face of the COVID-19 pandemic, data-led responses have become a top priority in organizations. But for many leaders, questions still remain around the best sources of reliable data, and also how to bring these together for analysis.

In this interactive discussion, our experts will share how governments can create a single source of data truth.


Why Should You Attend?

  • Learn virtually from your peers during this unprecedented time.
  • Grow your network by connecting virtually with your government peers.
  • Get access to more than 100 downloadable resources all about innovation and problem-solving in government.
  • Chat with GovLoop and learn how our free resources can open up a new world of learning.