Improving CX in Your Agency Through Contact Center Modernization

Download the new report to learn:

- The top CX challenges in government.
- How to prioritize CX when budgets are tight.
- How omnichannel can improve CX at your agency.

There’s a major shift in government to transform the way citizens interact with agencies across a variety of platforms. More specifically, there is a concerted effort to deliver consistent, seamless and personalized experiences.

Today, citizens demand intuitive services across voice, social media, chat, SMS and all types of automated self-services. We surveyed 140 government employees to better understand agencies’ top customer experience (CX) challenges and what benefits they hope to gain from efforts such as contact center modernization.

In this report, you’ll gain insights from the survey about agencies’ sentiments toward CX and learn best practices to modernize your own agency's contact center.