The first rule of customer service is that the customer is always right. For gov, their customers (citizens) are demanding that agencies improve their experience, and they're right.
But how can technology support government's effort to improve CX? For 92 percent of recently surveyed public servants, moving to the cloud could have a significant impact on their CX.
Watch on-demand to learn how secure cloud technologies can help agencies improve the citizen experience.
Specifically, you’ll learn:
- How an ideal cloud transition strategy allows agencies to better serve citizens.
- How agency security (FedRAMP) and CX can both be improved at the same time by cloud.
- The biggest barriers still facing agencies looking to enhance their CX in the cloud.
