• What is customer identity and access management (CIAM) and why does it matter for government?
• The challenge posed by inadequate CIAM and best practices for improving it with cloud.
• How cloud helped the Directorate of Defense Trade Controls modernize their CIAM.

The explosion of devices and communication channels in recent years presents the federal government with a serious dilemma: How do agencies interact with citizens who rely on smartphones and tablets for public services?

Currently, many agencies use outdated technology for their customer identity and access management (CIAM) needs. This new report explores how agencies can strengthen their CIAM programs, with a focus on the four capability pillars of a modern CIAM approach.