Build Trust by Taking a Human-Centered Approach to Services

New Infographic | 5-Minute Read Time

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As end-users, if a service doesn't meet our needs and doesn't work well, we end up frustrated — not just with the service, but with the agency providing the service.

That’s why human-centered design (HCD) needs to play a crucial role in communications and services, where trust is paramount.

Take a look at this infographic to understand how HCD works and how it can improve the customer experience of the people you serve.

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