Agencies have been working overtime to ramp up their digital services to meet constituent needs. Now that the initial needs of your customers have been met with the assistance of online platforms and digital outreach, it’s time to evaluate how effective your initiatives have been to continue improving upon them.
Are you reaching everyone? Do residents feel connected to the programs that affect them? Can they access them effectively?
In this guide, leaders from state and local agencies share their challenges, solutions and recommendations for reaching residents in a digital and hybrid world and building trust with constituents.
- Case studies about constituent engagement from San Francisco, Oklahoma, San Antonio and North Carolina.
- Facts and figures that illustrate the current state of trust in local government.
- Definitions of programs and ideas to know.