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Chatbots have grown in popularity for good reason: They’re friendly, helpful, and do a great job making information readily available. In government applications, the benefits are arguably even more significant. They’ve become a reliable tool for delivering constituent services while saving agencies time and resources.
You’ll learn:
- Use cases for implementing bots.
- How to measure success and communicate it across your organization.
- Best practices and common mistakes to avoid as you embark on your bot journey.
Whether your organization is toying with the idea of implementing bots to support your CX efforts or is ready to dive in, watch on demand. You’ll hear from a CX expert about the bot basics and how to get started.
