NEW CASE STUDY | 5-MINUTE READ TIME
Cutting Bureaucratic Tape to Bring Better Services to Veterans
- The pressing issues driving the VA to update its disability application process.
- Facts and figures highlighting the problem and solution.
- Tips for success when applying a similar solution at your agency.
One of the Veterans Affairs Department’s most important responsibilities is offering benefits and compensation to soldiers who have borne disabilities for their service. To receive compensation, veterans submit an application detailing the extent of their disabilities.
On average, VA receives 1.7 million of these forms a year from veterans applying for disability compensation and related benefits. Sixty percent, or more than 1 million, are received in the mail. Veterans have to wait an average of 100 days for forms to be processed, and many forms can take far longer.
Check out this new case study to learn how the VA is pursuing a way to update the processing of disability forms as part of its modernization strategy. You'll also learn tips for success for applying a similar solution at your agency.