Improving digital services was ranked as the second-highest priority (behind cybersecurity) for state chief information officers. It sounds straightforward, but there are layers supporting any public-facing service, including technology, compliance, budget and skilled staff, to name a few.
This report looks at some of the challenges agencies face in improving customer service and how to overcome them.
Download your copy now to explore:
- Current statistics about digital services at all levels of government.
- An overview of the challenge facing agencies and the solution as Nikhil Deshpande, Chief Digital Officer for the state of Georgia sees it.
- Four best practices for applying human-centered design to digital services.