How to Deliver Better Services Through Better CX

New Report | 10 Min. Read-Time

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Improving digital services was ranked as the second-highest priority (behind cybersecurity) for state chief information officers. It sounds straightforward, but there are layers supporting any public-facing service, including technology, compliance, budget and skilled staff, to name a few.

This report looks at some of the challenges agencies face in improving customer service and how to overcome them.

Download your copy now to explore:

  • Current statistics about digital services at all levels of government.
  • An overview of the challenge facing agencies and the solution as Nikhil Deshpande, Chief Digital Officer for the state of Georgia sees it.
  • Four best practices for applying human-centered design to digital services.

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