Chatbots, voice assistance, artificial intelligence (AI) and other automation technologies have been deployed widely and rapidly in the private sector. As a result, people are growing accustomed to the efficiency automation provides and raising their expectations about service quality from the public sector.
But many government agencies have been slow to adopt automation, frustrating the public and employees alike.
Check out this free report to learn more about the current trends and challenges in adopting automation technologies.
In the report, you'll also explore:
- Survey results from 120 federal, state and local government employees on automation tech.
- How to reduce barriers to automation.
- The potential automation has to enhance the citizen experience and free up staff time.