Governments exist to serve the public, but constituent trust is historically low.
This new report looks at how contact centers – often the first engagement the public has with an agency – can use cloud tech and analytics to rebrand the government as customer-centric.
- Current statistics about digital services satisfaction and contact centers.
- Best practices for modernizing contact centers.
- Three examples of excellent customer experience in action from Rhode Island, Los Angeles County and John's Creek, Georgia.