No matter your specific job function, CX lies at the heart of what you do. But knowing that government should provide helpful, timely and accessible services and delivering them are different issues. In this guide — the first of our 2024 two-part CX series — we offer concrete ways to improve your agency’s customer experience. Case studies, technology insights and how-to guidance in the form of tipsheets and best practices will help you transition from thinking about CX to doing CX well.
You’ll discover:
- What’s Going on in CX
- Tips & Takeaways: How to Get More Insights Out of Community Surveys
- How to Use Online Forms to Improve CX
- Ways You Can Put Human-Centered Design Into Practice
Our next CX guide, which you can pre-register for now, will explore what’s ahead in 2025 — offering a blueprint, of sorts, so you can meet and perhaps exceed the public’s expectations.
