How the 21st Century IDEA Act Will Transform Gov Services

The 21st Century Integrated Digital Experience Act (IDEA) is now law, so what does that mean for your agency? Watch on-demand to learn how the IDEA Act will impact your agency and how you can take advantage of this new law to accelerate your digital service delivery.

The IDEA Act requires that public-facing agency websites, Intranets and forms have a consistent look and are compliant with the web standards developed by the General Services Administration. The goal is to enhance citizens overall online experience with government.

Specifically, you’ll learn:

  • How the IDEA Act will modernize the technology of government agencies by requiring that agency websites are easy to use and accessible to people with disabilities.
  • Why the legislations will require that federal agencies maintain online and mobile-friendly versions of in-person or paper-based government process — promoting digital forms and e-signatures.
  • How the IDEA Act will push federal agencies to deliver the kind of customer service that citizens have come to expect in the private sector.

You Will Hear From:

Courtney A. Winship, Chief, Digital Services Division, Office of Citizenship and Applicant Information Services, U.S. Citizenship & Immigration Services

Jonathan Benett, Technical Director for Digital Government Solutions, Adobe Systems Federal

Kelly Olson, Head of Industry Strategy & Marketing, Public Sector, Adobe