Agencies Look to AI and Chatbots for Improved Customer Experience

Register for free now and join us!

Artificial intelligence (AI) has the power to transform the way government interacts with citizens. AI, chatbots and automation can make getting information, services or assistance from agencies much simpler for citizens.

However, purchasing, implementing and optimizing citizen services with these emerging technologies can seem overwhelming. But it doesn’t have to be. In addition, once implemented agencies can move AI and chatbots beyond just government websites to other service channels to show even more impact.

Join us on Wednesday, April 11 from 8 - 10 am ET at the W Hotel in Washington, D.C. for an interactive discussion on how artificial intelligence and chatbots can transform other aspects of the citizen experience.

Specifically you’ll learn about:

The benefits of combining intelligent automation and human employees to optimize the citizen experience.
How agencies can accelerate the creation and reuse of chatbots across service channels.
The biggest barriers to implementing these emerging technologies.
The results of a GovLoop and Genesys survey on citizen experience in the age of AI and chatbots.

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Don't miss these expert speakers:

Stephen Dennis
Director, Data Analytics Engine
Science and Technology Directorate

Craig Jolley
Data Scientist, USAID's Center for Digital Development

Tommy Minta, Digital Channel Solutions Lead, Genesys

Randall Knol
IT Specialist at Dept Commerce Census Bureau
Demographic Surveys Division Application Support & Innovation Branch

Jodi Thompson, Senior Principal Business Consultant, Genesys

Dave York, Senior Vice President, US Public Sector, Genesys

Schedule

7:30-8:30am - Registration Opens

Registration desk is open! Check in and grab your name badge and network with your gov peers.
A complimentary hot breakfast with eggs, bacon and plenty of caffeinated options will be available.

8:30-8:40am - Welcome Remarks

GovLoop's Chris Dorobek will kick off the event and review the morning's agenda and speakers.

8:40-9:00am - Keynote: Setting the Groundwork for Cloud Security in Government

The government is increasingly mobile and dispersed, so having a way to collaborate anywhere, with anyone, on any device, is critical. In order to have that efficiency agencies must use the cloud. In this session, you will hear from a government keynote who will explore the challenges of coming up with a unified cloud security strategy.

9:00-9:30am - Keynote: Industry Insights

Speaker:

Raj Rana, Director, Federal Systems Engineering at Cisco

You'll hear directly from an expert at Cisco on how cloud access security brokers (CASB) can help government protect its cloud users, data and apps. You'll hear how CASBs use automation and APIs to manage risks associated with cloud ecosystems - allowing gov to more easily combat data breaches while meeting compliance regulations.

9:30-10:00am - Panel Discussion: Cloud Security

Speakers:

Susan Shruyn, Cloud Computing Lead, Program Executive Office for Enterprise Information Systems, Office of the Department of the Navy Chief Information Officer
Ron Zalkind, Head of Innovation, Cloud Security, Cisco

In this session, our government and industry panelists will explore the biggest sticking points of ensuring that their cloud tools meet government security standards like FedRAMP and NIST’s Cybersecurity Framework. Governments must also work to protect their networks before, during and after a cyberattack, so the tools they use must be up to those robust security measures.

10:00-10:30am - Networking Break

10:30-11:00am - Panel Discussion: Building Your Cloud Security Team

Speakers:

John Conner, Cloud Security Professional, National Institutes of Standards and Technology (NIST)
Rich West, Security Architect, Cisco Systems

Governments need to have the right people in place to make sure cloud tools are implemented in a secure way. In this session, government and industry experts will talk about the roles and responsibilities of cloud security operations.

11:00-11:20am - Closing Government Keynote: What's Next?

Speaker:

Larry Gillick, Acting Director for Digital Strategy, U.S. Department of the Interior (DOI)

Technologists estimate that by 2020 there will be more than 30 billion connected devices in the world. Most of those tools will use a cloud application. How can the government get ready for this digital world in a secure way? In this closing keynote, you’ll hear from a government employee about how the Dept. of the Interior is securing the future of cloud.

11:20-11:30am - Closing Remarks

Agenda:

7:30 - 8:30 AM: Registration & Networking Breakfast
Check in with the GovLoop team and get your name badge then grab some complimentary coffee and hot breakfast.

8:30 - 10:00 AM: Facilitated Roundtable Discussion
The discussion will be moderated by Christopher Dorobek, Moderator of DorobekINSIDER: Live.

10:00 - 10:30 AM: Optional Networking
If your schedule allows, please stick around to meet and network with your government peers.

Location Details:

The W Hotel

515 15th Street NW, Washington, D.C. 20004

Metro: The closest metro stops are McPherson Square on the Blue, Orange and Silver lines and Metro Center on the Red, Blue, Orange and Silver lines.

Parking: There are several public parking garages within a few blocks of The W Hotel, as well as metered street parking. The cost of parking is not covered in your registration.

Free, In-Person Event

Agencies Look to AI and Chatbots for Improved Citizen Experience

Wednesday, April 11 | 8:00-10:00am ET
The W Hotel

Register for free now and join us!

Don't miss these expert speakers:

You'll hear from keynote speaker:

Timothy Kropp
Senior Advisor to the Chief Data Officer
US Department of Health and Human Services, Office of the Inspector General

Schedule

7:30-8:30am - Registration Opens

8:30-8:40am - Welcome Remarks

8:40-9:00am - Keynote: Setting the Groundwork for Cloud Security in Government

9:00-9:30am - Keynote: Industry Insights

9:30-10:00am - Panel Discussion: Cloud Security

10:00-10:30am - Networking Break

10:30-11:00am - Panel Discussion: Building Your Cloud Security Team

11:00-11:20am - Closing Government Keynote: What's Next?

11:20-11:30am - Closing Remarks

Agenda:

Location Details:

Section 7 Video Title

Brought to you by:

Free, In-Person Event

Agencies Look to AI and Chatbots for Improved Citizen Experience

Wednesday, April 11 | 8:00-10:00am ETThe W Hotel

Register for free now and join us!

Don't miss these expert speakers:

You'll hear from keynote speaker: Timothy KroppSenior Advisor to the Chief Data OfficerUS Department of Health and Human Services, Office of the Inspector General

Schedule

7:30-8:30am - Registration Opens

8:30-8:40am - Welcome Remarks

8:40-9:00am - Keynote: Setting the Groundwork for Cloud Security in Government

9:00-9:30am - Keynote: Industry Insights

9:30-10:00am - Panel Discussion: Cloud Security

10:00-10:30am - Networking Break

10:30-11:00am - Panel Discussion: Building Your Cloud Security Team

11:00-11:20am - Closing Government Keynote: What's Next?

11:20-11:30am - Closing Remarks

Agenda:

Location Details:

Section 7 Video Title

Brought to you by:

Wednesday, April 11 | 8:00-10:00am ET
The W Hotel

You'll hear from keynote speaker:

Timothy Kropp
Senior Advisor to the Chief Data Officer
US Department of Health and Human Services, Office of the Inspector General