Can AI and Chatbots Really Revolutionize the Citizen Experience?

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The future of government technology is here. And agencies are looking to take advantage of this technological innovation by investing in artificial intelligence (AI) and chatbots to transform the way they interact with citizens.

Yet, how do agencies move AI and chatbots – beyond the latest buzzword – to actually work in government? How are government agencies combining intelligent automation and human employees to optimize the citizen experience?

Watch this on-demand online training to explore how AI and chatbots can transform the way government delivers customer experiences to citizens.

Specifically, you’ll learn:

• How to accelerate the creation and reuse of chatbots on multiple channels, beyond just a website.
• How agencies are implementing automation as part of their omnichannel strategy.
• The biggest barriers agencies face while looking to implement these emerging technologies.
• The results of a GovLoop and Genesys survey exploring how agencies look to improve the citizen experience in the age of AI and chatbots.