From Innovation to Outcomes: Steps for Gov Transformation

Speakers

Agenda

12:00-1:00 p.m. ET/9:00-10:00 a.m. PT
Session 1: Make Your Innovation Count

Government Keynote 1: How to Track Innovation Success

Amanda Damewood, Director of User Experience, Department of Homeland Security

How do you know if your new idea is working? In this engaging keynote, you'll hear from a government leader about their innovative program and how they made sure both anecdotal and data-based feedback was properly collected.

Lightning Keynote 1: For AI and CX Innovations, Data is Foundational

Greg Pengiel, Regional Vice President, Software Engineering, The Americas, Granicus

From good data, agencies have enormous power to change the way their organizations operate. But that data has to be secure, reliable and ethical. In this lighting keynote, you will hear from a government expert about how to make data useful for your organization's innovations.

Government Keynote 2: Doing Innovation the Right Way

Kate Ahlers, Director, Customer Experience, Michigan Economic Development Corporation

Innovation for innovation's sake isn't useful. And often, agencies want the newest and shiniest technology, even if it's unnecessary. In this government keynote, you'll hear from a government leader about an impactful innovation and how it aligned with their mission objective.

1:00-1:45 p.m. ET/10:00-10:45 a.m. PT
Session 2: How to Get Your Mission and Innovations Aligned

Government Keynote 3: Empowering Your Agency to Work Differently

Jonathan Rubin, Senior UX Researcher and Research Operations Manager, Consumer Financial Protection Bureau

It can be daunting to figure out how to utilize a new tech tool. In this keynote, you'll hear from a government leader about how to train a workforce to solve problems with new technologies.

Government Keynote 4: How to Know If Your Innovations Worked

Eric Ewing, Artificial Intelligence Lead, GSA

Feedback, data and improved processes are just a few of the ways that agencies can judge if a new program or innovation is successful. In this engaging keynote, you'll hear from a government leader about how to deduce an innovation's success.

Government Keynote 5: Make Your Innovations Matter

Chaeny Emanavin, Deputy State Chief Technology Officer, California Department of Technology

Innovations are most impactful when they impact employees or constituents that are dealing with a bad technology, process or governance model. In this keynote, you will hear from a government leader about how to identify and launch innovative projects that matter.

Speakers

Nicole Willis

CTO, HHS, Office of Inspector General (OIG), Office of the Chief Information Officer (OCIO)

Dr. George Duchak

Chief Information Officer, DLA Information Operations

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