State and Local Virtual Summit: How Gov Can Enhance User Experiences

Creating a good user experience is paramount for all of government, but it is especially true for state and local government agencies who interact with constituents on a much more personal and frequent basis. These interactions happen at the local DMV or the Fish and Wildlife Service where citizens are going to renew their license or get a boating permit. And it’s those constituents who want and need their digital interactions to be easy and useful as their counterparts in the private sector.

But meeting those technology demands is difficult, especially with limited budgets and an aging workforce. So what can be done?

State and local governments need the tools, personnel and resources to find creative solutions to the user experience challenge, which often means looking at new strategies and innovations. Join us for our free State and Local Virtual Summit: How Gov Can Enhance User Experiences on Wednesday, September 18 from 10 a.m.-4:30 p.m. ET/7 a.m.-1:30 p.m. PT. You’ll hear from government and industry experts about how to tackle gov’s pressing issues around user experience.

What Past Attendees Are Saying:

"This was my first vitual summit and I enjoyed the flexibility to multitask from my office, yet felt like I could interact and participate as-if I were attending in person. Thanks for making this possible!"
- D. Durbin, Associate Director of Business, Mid-East Ohio Regional Council

"I cannot say enough how much I am enjoying this virtual summit. Relevant and forward thinking."
- L. McAdams, Program Technician, USDA

"I appreciate all the available resources today, thank you!"
- E. Britnell, Senior Analyst, Town of Caledon

Virtual Summit Schedule:

Attendees can earn up to four CPEs. Please refer to the schedule below to see which sessions qualify for CPE credit.

9:30 a.m. ET/6:30 a.m. PT
The virtual environment is open! Network with your peers in the Networking Hub and download resources on cyber, cloud, digital services, CX and more in the Resource Library. These free resources will help you solve some of your agency's biggest challenges.

10:00 - 10:40 a.m. ET/7:30 - 7:50 a.m. PT
Opening Keynote

Speaker: William Chumley, Chief Customer Officer/Information Technology Executive, Governor's Office of Information Technology, State of Colorado

10:40 - 11:00 a.m. ET/7:40 - 8:00 a.m. PT
Networking Chat and Resource Library Challenge

11:00 - 11:50 a.m. ET/8:00 - 8:50 a.m. PT
Session 1: How Hybrid Cloud Can Be the Key to Digital Transformation

Speaker: Ricky Nelson, Senior Solution Architect, North America Public Sector, Red Hat

Fully modernizing an agency's entire network of systems can be overwhelming, especially when you consider all the data mandates, compliance requirements and legislation governments need to adhere to. However, state and local organizations don't want to miss out on the transformative powers of the cloud. One solution is a hybrid cloud approach where organizations can easily segment and transfer data between private cloud, public cloud and traditional IT resources.

According to IDC, 74% of cloud users across the globe have deployed a hybrid cloud strategy, but government's hybrid adoption has been a bit slower.

Join us on Wednesday, September 18 from 11:00-11:50 a.m. ET/8:00-8:50 a.m. PT to learn how hybrid cloud services can help agencies address rising IT costs, security regulations and increasing constituent demands while integrating with their existing systems.

Specifically, you'll learn:

  • Why integrating on-premise and off-premise solutions with your legacy applications is critical to mission success.
  • How moving to the cloud can lower cost, ease management burdens and create a more flexible infrastructure.
  • The biggest barriers for agencies looking to adopt a hybrid cloud solution.

Session attendees can earn one CPE.

12:00 - 12:50 p.m ET/9:00 - 9:50 a.m. PT
Session 2: How Gov Is Embedding Information Security Into IT Best Practices
Session attendees can earn one CPE.

Speakers: Arthur Bradway, Senior Government Sales Engineer, SolarWinds
Dr. Jim Bondra, Chief Technical Advisor, Dynamic Systems, Inc

Security is critical, but with the many responsibilities IT professionals juggle daily, the most important parts of a security model can be easily overlooked. Enforcing good information security habits in your IT organization's culture can be challenging. So, how can your organization overcome these challenges?

Join us on Wednesday, September 18 from 12:00-12:50 p.m. ET/9:00-9:50 a.m. PT to hear insights from a new federal survey and best practices agencies use to improve governments security postures.

Specifically, you'll learn:

  • Ideas about building security into your IT community with daily activities and conversations.
  • How an approach styled after a secure development lifecycle can lead to improved security practices.
  • The importance of a deep level of visibility into your IT infrastructure, which network and application performance monitoring tools provide, to build strong IT controls.
  • New insights from a recent federal survey, including the issues posed by contractors and temporary workers, and how agencies are relying on training, access control and monitoring to reduce risk.

1:00 - 1:30 p.m. ET/ 10:00 - 10:30 a.m. PT
Afternoon Keynote

Speaker: Ron Guerrier, CIO and Secretary of Innovation and Technology, State of Illinois

1:40 - 2:30 p.m. ET /10:40 - 11:30 a.m. PT
Session 3: IT Modernization Enhanced - Agencies Journey to the Cloud
Session attendees can earn one CPE.

The White House's Cloud Smart Initiative mandates that agencies look to the cloud for IT modernization. The good news is that the cloud is poised to help agencies in a slew of ways - from better data storage to supply chain transformation to logical capabilities and even training and development - turning agencies into modern enterprises.

Join us Wednesday, September 18 from 1:40-2:30 p.m. ET/10:40-11:30 a.m. PT to learn how agencies can improve their logistical capabilities by upgrading in the cloud. 

Specifically, you'll learn:

  • How Cloud Smart and other mandates are enabling IT modernization in 2019.
  • How with the cloud, development-as-a-service and training-as-a-service are added benefits.
  • The biggest benefits agencies have experienced with upgrading their supply chain and logistical capabilities with the cloud.

2:40 - 3:30 p.m. ET/11:40 a.m. - 12:30 p.m. PT
Session 4: Gov Puts the Focus on YOU - Making User Experience a Priority
Session attendees can earn one CPE.

Speakers: Ed Toner, Chief Information Officer, State of Nebraska
Dr. Craig Orgeron, Executive Director, Mississippi Department of Information Technology Services

The government workforce is changing and in order to recruit, retain and hire the best and the brightest, government agencies need to be attractive workplaces for employees. One way to enhance overall engagement is to improve the user experience for government employees. They need the right tools, resources and data at their fingertips in order to make the best decisions. And with improved user experience internally, agencies are able to provide enhanced customer service and user experience to their constituents. So how do agencies go about improving user experience? 

Join us on Wednesday, September 18 from 2:40-3:30 p.m. ET/11:40 a.m.-12:30 p.m. PT to learn from our panel of government and industry experts about how they were able to put the human back in user experience.

Specifically, you'll learn:

  •  How state and local governments have improved user experience for employees.
  • The biggest barriers still facing agencies looking to modernize.
  • What tools and resources are necessary for large-scale user experience improvements.

3:30 - 4:30 p.m. ET/12:30 - 1:30 p.m. PT
Download Resources and Network With Peers - Last Chance Swag


Why Should You Attend?

  • Earn up to four continuing professional education (CPE) credits in specialized knowledge.
  • Grow your network by connecting virtually with your government peers and industry experts.
  • Get access to more than 100 downloadable resources all about innovation and problem-solving in government.
  • Win awesome swag by being active in the virtual environment.
  • Chat with GovLoop and learn how our free resources can open up a new world of learning.