Most interactions between constituents and government agencies are no longer face-to-face. Generally, services are accessed through websites, portals, digital forms and even chatbots.
As the ways in which government interacts with customers and provides critical services changes, are you able to keep up? Do you have strategies in place to support customer engagement?
Specifically, you’ll learn how to:
- Elevate constituent engagement.
- Address challenges around siloed and paper-based processes.
- Modernize your customer engagement in the current budgetary and security environment.
Watch on demand to hear from government and industry experts about creative ways to boost customer engagement.
Margeaux Akazawa
Customer Experience Lead,
NASA
NASA
Nathan Sanfilippo
Executive Director,
Multi-Channel Technology,
Veterans Experience Office
Multi-Channel Technology,
Veterans Experience Office
Kristin Ekanger
Chief of the Customer Engagement Office,
Headquarters and Goddard Space Flight Center,
NASA
Headquarters and Goddard Space Flight Center,
NASA
Charlotte Lee
Strategic Lead,
CX and Innovation,
Granicus
Register Now:
- Closed captioning will be available.
- All registrants will receive the recording Thursday, Jan. 25.