As much as we might try to avoid it, conflict can arise at any time in the workplace. Stress, tight deadlines, differing perspectives and miscommunication can all lead to bouts of conflict.

But rather than letting a disagreement derail your day, we can learn skills to approach conflict with empathy and work toward a resolution.

You’ll learn:

  • How to better communicate your perspective during conflict.
  • Tips to become an active listener and make sure your peers feel heard.
  • How to be empathetic and respectful while de-escalating a conflict.

Watch on demand to learn how to exercise empathy in conflict. You’ll hear from a career expert about handling difficult conversations with care.

Dr. Theresa Horne,
CPTM, CSM, SHRM-SCP
Senior Advisor and Director,
Culture & Engagement,
Office of the Under Secretary of
Defense for Intelligence & Security

TJ Espey
Portfolio Manager,
U.S. Department of Agriculture

Kirstin Austin
Chief Learning Officer,
Internal Revenue Service






Register Now:

  • Closed captioning will be available.
  • All registrants will receive the presentation recording Wednesday, June 19.